Information we collect
We collect the details you provide when creating an account, purchasing points, or contacting support. This may include contact information, gameplay identifiers, transaction data, and chat transcripts when you opt in to persistent memories.
How we use your information
Your data powers authentication, Pal Point fulfillment, AI memory recall, and customer support. We also analyze anonymized telemetry to improve stability and prioritize roadmap features.
Information sharing
We never sell your personal information. Limited sharing occurs with trusted processors such as Steam for payments and Google for secure AI inference, each bound by strict contractual safeguards.
Data security
Encryption at rest, role-based access, and continuous monitoring protect your data. We undergo regular audits and follow incident response playbooks aligned with industry standards.
Contact us
Have a privacy request or concern? Reach out via the contact portal and our trust team will respond within one business day.